Terms & Conditions

Last updated: 15 March 2026

1. Introduction

These Terms and Conditions ("Terms") govern the use of services provided by Freshinc Digital ("we", "us", "our"), a web design and digital agency based in Pontefract, West Yorkshire, United Kingdom. By engaging our services or using our website at www.freshinc.co.uk, you agree to be bound by these Terms.

2. Services

Freshinc Digital provides website design and development, branding, graphic design, WordPress development, website maintenance, social media management, consulting, and white-label services. The specific scope of work for each project will be outlined in a separate proposal or agreement.

3. Quotes & Pricing

All quotes provided are valid for 30 days from the date of issue unless otherwise stated. Prices are quoted in GBP (£) and are exclusive of VAT where applicable. We reserve the right to adjust pricing for projects that exceed the originally agreed scope of work.

4. Payment Terms

Unless otherwise agreed in writing:

• A deposit of 50% is required before work commences.
• The remaining balance is due upon project completion, before the website is made live.
• For ongoing services (maintenance, subscriptions), payment is due monthly in advance.
• Invoices not paid within 14 days of the due date may incur a late payment fee of 5% per month.

5. Intellectual Property

Upon full payment, the client receives ownership of the final deliverables, including website design files and custom code created specifically for the project. We retain the right to:

• Display the completed work in our portfolio and marketing materials.
• Retain ownership of any pre-existing code, frameworks, libraries, or tools used in the project.
• Reuse general techniques, processes, and non-client-specific solutions in future projects.

6. Client Responsibilities

The client agrees to:

• Provide all required content, images, and materials in a timely manner.
• Provide prompt feedback and approvals to avoid project delays.
• Ensure any content provided does not infringe third-party intellectual property rights.
• Maintain backups of their own data where applicable.

7. Revisions & Amendments

Our standard project includes up to two rounds of revisions. Additional revisions beyond this scope will be quoted separately. Changes to project requirements after work has commenced may affect the timeline and total cost.

8. Project Timelines

We will provide estimated timelines for project completion. While we make every effort to meet these timelines, delays may occur due to dependencies on client-provided content, third-party services, or unforeseen technical requirements. We are not liable for delays caused by the client.

9. Hosting & Third-Party Services

Where we recommend or arrange hosting, domain registration, or other third-party services, these are subject to the respective provider's own terms and conditions. We are not responsible for downtime, data loss, or service interruptions caused by third-party providers.

10. Warranties & Liability

We take pride in our work and aim to deliver high-quality results. However:

• We do not guarantee specific search engine rankings, traffic volumes, or conversion rates.
• Our total liability is limited to the total fees paid for the specific project in question.
• We are not liable for indirect, consequential, or incidental damages arising from the use of our services or deliverables.

11. Cancellation & Refunds

If a project is cancelled by the client:

• Work completed up to the point of cancellation will be invoiced.
• Deposits are non-refundable once work has commenced.
• Any materials or files produced remain our property until full payment is received.

12. Subscription Services

For subscription-based services (including The Toolkit membership):

• Subscriptions are billed monthly and can be cancelled at any time.
• Access to subscription content and downloads continues until the end of the current billing period.
• Refunds for partial billing periods are not provided.

13. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project. This obligation continues after the project is completed.

14. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, or internet/technology failures.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Contact

If you have any questions about these Terms, please contact us:

• Email: hello@freshinc.co.uk
• Address: The Grange, Carleton Road, Pontefract, WF8 3RJ, United Kingdom