Last updated: 15 March 2026

1. Introduction

Freshinc Digital ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.freshinc.co.uk or use our services.

We are based at The Grange, Carleton Road, Pontefract, WF8 3RJ, United Kingdom. For data protection queries, contact us at hello@freshinc.co.uk.

2. Data We Collect

We may collect and process the following personal data:

Information you provide directly:

  • Contact forms: Name, email address, phone number, company name, and your message.
  • Quote requests: Name, email, phone, company, service interest, budget range, and project details.
  • Talent applications: Name, email, portfolio link, role, and a message about yourself.
  • Account registration: Name, email address, and password (stored as a secure hash).
  • Payment information: Processed securely by Stripe. We do not store your card details.

Information collected automatically:

  • Technical data: IP address, browser type, operating system, referring URL.
  • Usage data: Pages visited, time on site, click patterns (via Google Analytics/Tag Manager).
  • Cookies: See Section 7 below.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries, quote requests, and applications.
  • To provide and manage our services, including website design, development, and maintenance.
  • To process payments and manage subscriptions.
  • To send confirmation emails and project updates.
  • To improve our website and services through analytics.
  • To comply with legal obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following bases:

  • Consent: When you submit a form or opt in to communications.
  • Contract: When processing is necessary to fulfil a service agreement.
  • Legitimate interest: To improve our website, respond to enquiries, and market our services.
  • Legal obligation: Where required by law (e.g. financial records).

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Stripe: For secure payment processing (Stripe Privacy Policy).
  • Google: Analytics and Tag Manager for website usage data (Google Privacy Policy).
  • Hosting provider: Our website is hosted in the UK. Your data may be processed by our hosting provider in the normal course of providing hosting services.
  • Professional advisers: Accountants, lawyers, or auditors where necessary.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Form submissions: Retained for up to 2 years, then deleted.
  • Client project data: Retained for the duration of our business relationship plus 6 years for legal/tax purposes.
  • Account data: Retained until you request deletion or your account is inactive for 2 years.
  • Analytics data: Aggregated and anonymised after 26 months.

7. Cookies

Our website uses cookies to enhance your experience:

  • Essential cookies: Required for the website to function (e.g. session cookies for logged-in users).
  • Analytics cookies: Google Analytics cookies to understand how visitors use our site. These are anonymised.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data ("right to be forgotten").
  • Restriction: Request we limit how we process your data.
  • Portability: Receive your data in a structured, machine-readable format.
  • Object: Object to processing based on legitimate interests.
  • Withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please email hello@freshinc.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • HTTPS encryption across our entire website.
  • Secure password hashing for user accounts.
  • CSRF protection on all forms.
  • Prepared database statements to prevent SQL injection.
  • Regular security updates and monitoring.
  • Access controls limiting who can view personal data.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the "Last updated" date above.

13. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

14. Contact

For any questions about this Privacy Policy or your personal data:

  • Email: hello@freshinc.co.uk
  • Address: The Grange, Carleton Road, Pontefract, WF8 3RJ, United Kingdom